Transaction status

Sent by server-to-server notification  

Here is a list of the transaction statuses sent by server-to-server notification.
Status Message Description
109 Authentication Failed The cardholder’s authentication failed.The authorization request should not be submitted.An authentication failure may be a possible indication of a fraudulent user.
110 Blocked The transaction has been rejected for reasons of suspected fraud.
111 Denied The merchant denied the payment attempt. After reviewing the fraud screening result, the merchant decided to decline the payment.
112 Authorized and Pending The payment has been challenged by the fraud rule set and is pending.
113 Refused The financial institution refused to authorize the payment.The refusal reasons can be: an exceeded credit limit, an incorrect expiry date or insufficient balance, or many others, depending on the selected payment method.
114 Expired The validity period of the payment authorization has expired.This happens when no capture request is submitted for an authorized payment typically within 7 days after authorization.Note: Depending on the customer’s issuing bank, the authorization validity period may last from 1 to 5 days for a debit card and up to 30 days for a credit card.
115 Cancelled The merchant has cancelled the payment attempt.Only payments with status “Authorized” that have not yet reached the status “Captured” can be cancelled. In case of a credit card payment, cancelling the transaction consists in voiding the authorization.
116 Authorized The financial institution has approved the payment.In the case of a credit card payment, funds are “held” and deducted from the customer’s credit limit (or bank balance, in the case of a debit card), but are not yet transferred to the merchant. In the case of bank transfers and some other payment methods, the payment immediately reaches the “Captured” status after being set to “Authorized”.
117 Capture Requested A capture request has been sent to the financial institution.
118 Captured The financial institution has processed the payment.The funds will be transferred to HiPay Enterprise before being settled to your bank account. Authorized payments can be captured as long as the authorization has not expired. Some payment methods, like bank transfers or direct debits, reach the “Captured” status straight away after being authorized.
119 Partially Captured The financial institution has processed part of the payment.If only part of the order can be shipped, it is allowed to capture an amount equal to the shipped part of the order. This is called a partial capture.Please note: As dictated by all credit card companies, it is not allowed for a merchant to capture a payment before shipping has been completed. Merchants should start shipping the order once the status “Authorized” has been reached!
124 Refund Requested A refund request has been sent to the financial institution.
125 Refunded The payment was refunded.A payment reaches the “Refunded” status when the financial institution has processed the refund and the amount has been transferred to the customer’s account. The amount will be deducted from the next total amount to be paid out to the merchant.
126 Partially Refunded The payment was partially refunded.
129 Charged Back The payment was charged back.The cardholder has reversed a capture processed by their bank or credit card company. For instance, the cardholder has contacted their credit card company and denied having made the transaction. The credit card company has then revoked the payment already captured. Please note the legal difference between the customer (who ordered the goods) and the cardholder (who owns the credit card and ends up paying for the order).Generally, chargebacks only occur incidentally. When they do, contacting the customer can often solve the situation. Occasionally, it is an indication of credit card fraud.
142 Authorization Requested The payment method used requires an authorization request; the request was sent and the system is waiting for the approval of the financial institution.
143 Authorization Cancelled The authorization has been cancelled
165 Refund Refused The refund operation was refused by the financial institution.
166 Issuer Credited The issuer’s card has been credited.
173 Capture Refused The capture was refused by the financial institution.
174 Awaiting Terminal The transaction request was sent to the payment terminal.
177 Challenge Requested The payment method used requires authentication; authentication request has been sent and the system is waiting for an action from the customer.
200 Pending Payment The transaction request was submitted to the acquirer but the response is not yet available.

Not sent by server-to-server notification  

The table below lists all informational transaction statuses (that are not sent by server-to-server notification).
Status Message Description
101 Created The payment attempt was created.
103 Cardholder Enrolled The card is enrolled in the 3-D Secure program. The merchant has to redirect the cardholder to the authentication pages of the card issuer.
104 Cardholder Not Enrolled The card is not enrolled in the 3-D Secure program.
105 Unable to Authenticate The card issuer is unable to complete the authentication request.
106 Cardholder Authenticated The cardholder was successfully authenticated in the 3-D Secure program.
107 Authentication Attempted The merchant has attempted to authenticate the cardholder in the 3-D Secure program and either the card issuer or the cardholder is not enrolled.
108 Could Not Authenticate The card issuer is not able to complete the authentication request.
120 Collected The funds have been made available for remittance to the merchant.A payment with the “Collected” status is ready to be paid out. HiPay Enterprise will either transfer the amount to your bank account within the next few days (depending on your settlement frequency), or the amount has already been transferred to your bank account.
121 Partially Collected A part of the transaction has been collected.
122 Settled The financial operations linked to this transaction are closed. Funds have been debited or credited from your HiPay merchant account.
123 Partially Settled A part of the financial operations linked to this transaction is closed.
131 Debited The acquirer has informed us that a debit linked to the transaction is going to be applied.
132 Partially Debited The acquirer has informed us that a partial debit linked to the transaction is going to be applied.
140 Authentication Requested The payment method used requires authentication; authentication request has been sent and the system is waiting for an action from the customer.
141 Authenticated The payment method used requires authentication and it was successful.
150 Acquirer Found The acquirer’s payment route has been found.
151 Acquirer not Found The acquirer’s payment route has not been found.
160 Cardholder Enrollment Unknown Unable to verify if the card is enrolled in the 3-D Secure program.
161 Risk Accepted The payment has been accepted by the fraud rule set.
163 Authorization Refused The authorization was refused by the financial institution.