Transaction status

Sent by server-to-server notification  

Here is a list of the transaction statuses sent by server-to-server notification.

Status

Message

Description

109

Authentication Failed

The cardholder’s authentication failed.The authorization request should not be submitted.An authentication failure may be a possible indication of a fraudulent user.

110

Blocked

The transaction has been rejected for reasons of suspected fraud.

111

Denied

The merchant denied the payment attempt. After reviewing the fraud screening result, the merchant decided to decline the payment.

112

Authorized and Pending

The payment has been challenged by the fraud rule set and is pending.

113

Refused

The financial institution refused to authorize the payment.The refusal reasons can be: an exceeded credit limit, an incorrect expiry date or insufficient balance, or many others, depending on the selected payment method.

114

Expired

The validity period of the payment authorization has expired.This happens when no capture request is submitted for an authorized payment typically within 7 days after authorization.Note: Depending on the customer’s issuing bank, the authorization validity period may last from 1 to 5 days for a debit card and up to 30 days for a credit card.

115

Cancelled

The merchant has cancelled the payment attempt.Only payments with status “Authorized” that have not yet reached the status “Captured” can be cancelled. In case of a credit card payment, cancelling the transaction consists in voiding the authorization.

116

Authorized

The financial institution has approved the payment.In the case of a credit card payment, funds are “held” and deducted from the customer’s credit limit (or bank balance, in the case of a debit card), but are not yet transferred to the merchant. In the case of bank transfers and some other payment methods, the payment immediately reaches the “Captured” status after being set to “Authorized”.

117

Capture Requested

A capture request has been sent to the financial institution.

118

Captured

The financial institution has processed the payment.The funds will be transferred to HiPay Enterprise before being settled to your bank account. Authorized payments can be captured as long as the authorization has not expired. Some payment methods, like bank transfers or direct debits, reach the “Captured” status straight away after being authorized.

119

Partially Captured

The financial institution has processed part of the payment.If only part of the order can be shipped, it is allowed to capture an amount equal to the shipped part of the order. This is called a partial capture.Please note: As dictated by all credit card companies, it is not allowed for a merchant to capture a payment before shipping has been completed. Merchants should start shipping the order once the status “Authorized” has been reached!

124

Refund Requested

A refund request has been sent to the financial institution.

125

Refunded

The payment was refunded.A payment reaches the “Refunded” status when the financial institution has processed the refund and the amount has been transferred to the customer’s account. The amount will be deducted from the next total amount to be paid out to the merchant.

126

Partially Refunded

The payment was partially refunded.

129

Charged Back

The payment was charged back.The cardholder has reversed a capture processed by their bank or credit card company. For instance, the cardholder has contacted their credit card company and denied having made the transaction. The credit card company has then revoked the payment already captured. Please note the legal difference between the customer (who ordered the goods) and the cardholder (who owns the credit card and ends up paying for the order).Generally, chargebacks only occur incidentally. When they do, contacting the customer can often solve the situation. Occasionally, it is an indication of credit card fraud.

142

Authorization Requested

The payment method used requires an authorization request; the request was sent and the system is waiting for the approval of the financial institution.

143

Authorization Cancelled

The authorization has been cancelled

165

Refund Refused

The refund operation was refused by the financial institution.

166

Issuer Credited

The issuer’s card has been credited.

173

Capture Refused

The capture was refused by the financial institution.

174

Awaiting Terminal

The transaction request was sent to the payment terminal.

200

Pending Payment

The transaction request was submitted to the acquirer but the response is not yet available.

 

Not sent by server-to-server notification  

The table below lists all informational transaction statuses (that are not sent by server-to-server notification).

Status

Message

Description

101

Created

The payment attempt was created.

103

Cardholder Enrolled

The card is enrolled in the 3-D Secure program. The merchant has to redirect the cardholder to the authentication pages of the card issuer.

104

Cardholder Not Enrolled

The card is not enrolled in the 3-D Secure program.

105

Unable to Authenticate

The card issuer is unable to complete the authentication request.

106

Cardholder Authenticated

The cardholder was successfully authenticated in the 3-D Secure program.

107

Authentication Attempted

The merchant has attempted to authenticate the cardholder in the 3-D Secure program and either the card issuer or the cardholder is not enrolled.

108

Could Not Authenticate

The card issuer is not able to complete the authentication request.

120

Collected

The funds have been made available for remittance to the merchant.A payment with the “Collected” status is ready to be paid out. HiPay Enterprise will either transfer the amount to your bank account within the next few days (depending on your settlement frequency), or the amount has already been transferred to your bank account.

121

Partially Collected

A part of the transaction has been collected.

122

Settled

The financial operations linked to this transaction are closed. Funds have been debited or credited from your HiPay merchant account.

123

Partially Settled

A part of the financial operations linked to this transaction is closed.

131

Debited

The acquirer has informed us that a debit linked to the transaction is going to be applied.

132

Partially Debited

The acquirer has informed us that a partial debit linked to the transaction is going to be applied.

140

Authentication Requested

The payment method used requires authentication; authentication request has been sent and the system is waiting for an action from the customer.

141

Authenticated

The payment method used requires authentication and it was successful.

150

Acquirer Found

The acquirer’s payment route has been found.

151

Acquirer not Found

The acquirer’s payment route has not been found.

160

Cardholder Enrollment Unknown

Unable to verify if the card is enrolled in the 3-D Secure program.

161

Risk Accepted

The payment has been accepted by the fraud rule set.

163

Authorization Refused

The authorization was refused by the financial institution.