Sent by server-to-server notification
Here is a list of the transaction statuses sent by server-to-server notification.
The cardholder’s authentication failed.The authorization request should not be submitted.An authentication failure may be a possible indication of a fraudulent user.
The transaction has been rejected for reasons of suspected fraud.
The merchant denied the payment attempt. After reviewing the fraud screening result, the merchant decided to decline the payment.
Authorized and Pending
The payment has been challenged by the fraud rule set and is pending.
The financial institution refused to authorize the payment.The refusal reasons can be: an exceeded credit limit, an incorrect expiry date or insufficient balance, or many others, depending on the selected payment method.
The validity period of the payment authorization has expired.This happens when no capture request is submitted for an authorized payment typically within 7 days after authorization.Note: Depending on the customer’s issuing bank, the authorization validity period may last from 1 to 5 days for a debit card and up to 30 days for a credit card.
The merchant has cancelled the payment attempt.Only payments with status “Authorized” that have not yet reached the status “Captured” can be cancelled. In case of a credit card payment, cancelling the transaction consists in voiding the authorization.
The financial institution has approved the payment.In the case of a credit card payment, funds are “held” and deducted from the customer’s credit limit (or bank balance, in the case of a debit card), but are not yet transferred to the merchant. In the case of bank transfers and some other payment methods, the payment immediately reaches the “Captured” status after being set to “Authorized”.
A capture request has been sent to the financial institution.
The financial institution has processed the payment.The funds will be transferred to HiPay Enterprise before being settled to your bank account. Authorized payments can be captured as long as the authorization has not expired. Some payment methods, like bank transfers or direct debits, reach the “Captured” status straight away after being authorized.
The financial institution has processed part of the payment.If only part of the order can be shipped, it is allowed to capture an amount equal to the shipped part of the order. This is called a partial capture.Please note: As dictated by all credit card companies, it is not allowed for a merchant to capture a payment before shipping has been completed. Merchants should start shipping the order once the status “Authorized” has been reached!
A refund request has been sent to the financial institution.
The payment was refunded.A payment reaches the “Refunded” status when the financial institution has processed the refund and the amount has been transferred to the customer’s account. The amount will be deducted from the next total amount to be paid out to the merchant.
The payment was partially refunded.
The payment was charged back.The cardholder has reversed a capture processed by their bank or credit card company. For instance, the cardholder has contacted their credit card company and denied having made the transaction. The credit card company has then revoked the payment already captured. Please note the legal difference between the customer (who ordered the goods) and the cardholder (who owns the credit card and ends up paying for the order).Generally, chargebacks only occur incidentally. When they do, contacting the customer can often solve the situation. Occasionally, it is an indication of credit card fraud.
The payment method used requires an authorization request; the request was sent and the system is waiting for the approval of the financial institution.
The authorization has been cancelled
The refund operation was refused by the financial institution.
The issuer’s card has been credited.
The capture was refused by the financial institution.
The transaction request was sent to the payment terminal.
The transaction request was submitted to the acquirer but the response is not yet available.
Not sent by server-to-server notification
The table below lists all informational transaction statuses (that are not sent by server-to-server notification).
The payment attempt was created.
The card is enrolled in the 3-D Secure program. The merchant has to redirect the cardholder to the authentication pages of the card issuer.
Cardholder Not Enrolled
The card is not enrolled in the 3-D Secure program.
Unable to Authenticate
The card issuer is unable to complete the authentication request.
The cardholder was successfully authenticated in the 3-D Secure program.
The merchant has attempted to authenticate the cardholder in the 3-D Secure program and either the card issuer or the cardholder is not enrolled.
Could Not Authenticate
The card issuer is not able to complete the authentication request.
The funds have been made available for remittance to the merchant.A payment with the “Collected” status is ready to be paid out. HiPay Enterprise will either transfer the amount to your bank account within the next few days (depending on your settlement frequency), or the amount has already been transferred to your bank account.
A part of the transaction has been collected.
The financial operations linked to this transaction are closed. Funds have been debited or credited from your HiPay merchant account.
A part of the financial operations linked to this transaction is closed.
The acquirer has informed us that a debit linked to the transaction is going to be applied.
The acquirer has informed us that a partial debit linked to the transaction is going to be applied.
The payment method used requires authentication; authentication request has been sent and the system is waiting for an action from the customer.
The payment method used requires authentication and it was successful.
The acquirer’s payment route has been found.
Acquirer not Found
The acquirer’s payment route has not been found.
Cardholder Enrollment Unknown
Unable to verify if the card is enrolled in the 3-D Secure program.
The payment has been accepted by the fraud rule set.
The authorization was refused by the financial institution.